Privacy Policy

Information we collect

When you request a quotation or booking, we collect the details you provide — your name, email address, phone number, pickup and drop-off locations, travel dates and times, passenger and luggage counts, and any special requests.

If you complete a payment, it is processed by our secure payment provider (Stripe). We do not store your full card details on our own systems.

How we use your information

We use your information to prepare quotations, confirm and fulfil your bookings, dispatch your chauffeur, communicate with you about your journey, and provide customer support. We may also use it to improve our service and meet our legal and accounting obligations.

Payments

Card payments are handled through Stripe's PCI-compliant checkout. Your card information is transmitted directly to Stripe over an encrypted connection and is never exposed to RAO Limousine Services.

Sharing your information

We do not sell your personal information. We share it only where necessary to deliver your service — for example, with the assigned chauffeur, our payment processor, or where required by law.

Cookies & analytics

Our website may use cookies and basic analytics to understand how visitors use the site and to improve performance. You can control cookies through your browser settings.

Data retention

We keep booking and quotation records only for as long as necessary to provide our service and satisfy legal, tax, and accounting requirements, after which the information is securely deleted.

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us using the details below.